ADTS Services Configurations

It has been my experience that getting ADTS (Advanced Document Transformation Services) installed and configured correctly is a bit of a challenge.  The installation instructions just are not that clear, no matter how many times I read them, or how many installs I have done.  The place I usually mess up is indicating which user accounts to use for which processes.  Fortunately, this error can be easily corrected by editing the Service definitions in the Windows Service Manager.  ADTS consists of eight related services that should be configured as follows:

Service Name Startup Type Logon User Type
Adlib Exponent Connector Manual Domain
Adlib Exponent Manager Manual Domain
Adlib Express Server Manual Domain
Adlib FMR Automatic Local System
Documentum Content Transformation Monitor Service Automatic Domain
Documentum Content Transformation Service Automatic Domain
Documentum CTS Admin. Agent Automatic Local System
Print Spooler Automatic Local System

One gottcha I have discovered is that many organizations have policies or security routines that force the Print Spooler into a “Manual” Startup configuration.  When this happens, ADTS stops working.  If this is your case, you will need to seek a security exception from your IT department or deal with resetting the Startup Type for the Print Spooler on a regular basis.


About Scott
I have been implementing Documentum solutions since 1997. In 2005, I published a book about developing Documentum solutions for the Documentum Desktop Client (ISBN 0595339689). In 2010, I began this blog as a record of interesting and (hopefully) helpful bits of information related to Documentum, and as a creative outlet.

5 Responses to ADTS Services Configurations

  1. Kristy says:

    Hi Scott. Thank you for this very practical and useful post. I was going on day 3 of trying to figure out why my newly installed ADTS wasn’t rendering PDFs. Fixing the service configurations per your instructions did the trick. I’m most grateful — Kristy


  2. Arijit Gupte says:

    This is a nice post and very helpful in toubleshooting ADTS.
    I have a server with all the proper service configuration. But some how the Java.exe takes up 99% of the CPU and hence the Adlib services do not start. I have checked the credentials for the services and all look good. If i stop all ADTS services, the CPU usages drops. and if i start the ADLIB services first then ADTS services, all CPU usage is normal.
    Do you have any thoughts as to


  3. Pingback: ADTS Start/Stop Order and Process Owners | dm_misc: Miscellaneous Documentum Information

  4. Jaimin says:

    Hi Scott – Good post. I was wondering if you can tell me how the Adlib.RDP.connect ties in with
    Adlib Process Manager. Does this do the PDF conversion in place of Adlib Express? I cant get the Visual Studio Adlib.RDP.connect.exe to actually connect. Very confusing.


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: